How to Upgrade an Existing Online Image Order or Licence

1. Create or Log In to Your Account

Before submitting your upgrade request, you must have an NCAP customer account on the Historic Environment Scotland (HES) services platform.

The email address you use to register will be used for all order updates, notifications, and download links.

Once logged in, you can submit your request through the NCAP ordering system.

Your account allows you to:

• Submit orders
• Track order progress
• Review quotations
• Accept licence agreements
• Access previous orders
• Download completed orders

Create Account

Privacy Policy

2. Submit Your Request

When completing the form, please provide as much information as possible to help us identify your previous order and connect with your upgraded resolution or licence request.

Use the online Image Order Enquiry form to provide the detail required. 

Before you begin, please ensure you have:

• Licensee details, including business name and address.
• Image Reference Details, including sortie/mission and frame reference information
• Previous order information (IMSL-xxxx-xxxx or online order reference number) - include this along with your Image Reference Details above.
• Order requirements - you may request one or both of the following: 
  • Resolution upgrade. Please note upgrade requests are supplied within a few working days. No additional express service charges will be applied.
  • New licence requirement. A change in the intended use, project details, territory, and licence term.

To learn more about image quality, resolution options and file formats, read our guide on Understanding Resolution, Formats and Quality. 

A summary of common licence types and associated charges can be found in our Image Sales and Licensing Use pages. 

Image Order Enquiry Form

3. Review and Accept Your Licence Agreement and Quotation

Once the NCAP team has reviewed your enquiry, you will receive a quotation and licence agreement for approval. You will receive an email notification from Sales Support (no-reply-automate@hes.scot) inviting you to log in and review the quotation and licence.

Before accepting, please verify that all chargeable items are correct. Your approved quotation forms the basis of payment. If anything appears incorrect, please contact us before approval by emailing ncap@hes.scot.

Pricing and Licensing  

Terms of Licence

4. Make Your Payment

Once your quotation has been approved, you will receive a secure payment link from our payment provider.

Please note that payment must be received before your order is delivered.

Terms of Sale

5. Receive Your Files

Once your request has been processed, you will receive instructions on how to access and download your imagery, where applicable.

For image upgrades, files are often too large to send by email, so we typically provide downloads via our secure ShareFile service. A download link will be available through your HES account on the order details page once your order has been fulfilled.

For licence-only upgrades, your updated licence documentation will be sent directly to the email address associated with your account after the licence has been accepted and payment has been received (where applicable).

Note: Download links for image files must be accessed within 7 days of order completion, after which the link will expire.

In Summary

1. Create your HES account.
2. Submit your image upgrade request.
3. Review and accept the quotation and licence.
4. Make payment via the secure payment link.
5. Download your completed imagery and documentation.